Choose Account Settings, then select Account Settings from the menu. If that didn't work, then manually add the shared mailbox to Outlook:. Wait a bit and then close and restart Outlook again. If your admin only recently added you to a shared mailbox, it may take up to an hour before the shared mailbox appears. The shared mailbox should automatically display in your Folder pane in Outlook. Tip: Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member.Īfter your admin has added you as a member of a shared mailbox, close and then restart Outlook. You can also use the shared mailbox as a shared team calendar.Ī shared mailbox is not designed for direct log on. Close the Accounts window and save your changes.Open and use a shared mailbox in Outlook for desktopĪ shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. 
Click the Advanced tab and enter the following:. Change the Description to the name of your shared email account. Click OK to return to the IMAP Account Information window. When the list of outgoing servers displays, click the Advanced tab. Click the Outgoing Mail Server (SMTP) arrow and then click Edit SMTP Server List. In the Accounts window, click your new IMAP account in the left pane. The screen appears again with the same information. In the next window, enter the following and then click Sign In:. Password: Stanford ( or anything - use an incorrect password in order to access the full settings screen). Enter the following information and then click Sign In:. When prompted to choose a Mail account provider, select Other Mail Account and then click Continue. Click the Accounts in the toolbar and then click + (the plus sign) in the lower-left corner to add a new account. (Click the icon in the dock or go to the Applications folder to open it.) Upgrade to OS X 10.10+ if you prefer to continue using Apple Mail for email. Note: Apple Mail on OS X 10.9 and below does not appear to work with Shared Email. 
Request access to IMAP by submitting a Help request. Prior to setting up your Shared Email account, you need a personal Exchange or IMAP account set up for your email. If you want to use Apple Mail, you'll need to configure it for IMAP. Outlook is the preferred desktop program for Shared Email.
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